Exchanges and Refunds
Tickets are non-refundable but can be re-attributed to another person.
Strictly subject to availability, we may be able to exchange tickets for another performance of the same production provided we are given 24 hours’ notice before the performance.
Tickets cannot be refunded unless a performance is cancelled. In the event of a cancelled performance, patrons will first be offered the opportunity to exchange tickets for another performance; if there are no alternative tickets or if the patron is not able to attend an alternative performance the full purchase cost of the ticket will be refunded via the original payment method.
Ziggy’s Wish reserves the right to make alterations to the advertised programme, casting or schedule at any time and without advance notice. HOAX does not have understudies and so it may be necessary to cancel a performance at short notice due to cast indisposition. For this reason please ensure the Box Office has your correct contact details.
Please check your tickets and confirmation email carefully as mistakes cannot be rectified at a later date. HOAX comes with an age guidance of 14.
Ziggy’s Wish has the right to:
- Refuse admission of the ticket holder to the premises.
- Request the ticket holder to leave the premises.
- Refuse admission to the auditorium of latecomers or delay entry until a suitable break or interval in the performance/event.
- Cancel or abandon a performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than at the management’s discretion a possible percentage or maximum refund to the ticket holder of the value of the ticket.
Audience members who leave the auditorium once the performance has started may be asked to wait in the foyer until an appropriate moment in the performance to re-admit them. Re-admittance may be refused if there is no appropriate moment or admittance will cause disruption. No refund or exchange will be offered.
Upon making a booking, we will add you to the mailing list of your chosen venue to keep you informed of future productions, news and ticket offers.
When purchasing a ticket, you’re agreeing to the Terms and Conditions of your chosen venue. To read these, please visit the relevant link:
http://www.thelowry.com/plan-your-visit/booking-information/terms-and-conditions/ http://www.barnsleycivic.co.uk/about-us/booking#conditions-of-sale http://www.grimsbycentralhall.org/privacy-policy